Sales Support Admin APPLY NOW

As the Sales Support Admin at Metric Coffee, you will play a critical role in supporting our growing wholesale business by ensuring accurate customer billing, timely collections, and exceptional customer service. This role serves as the primary point of contact for wholesale accounts regarding invoices, payments, account maintenance, and order support while partnering closely with the Sales, Operations, Production, and Accounting teams.

The ideal candidate is highly organized, detail-oriented, and enjoys building strong customer relationships while balancing accounting responsibilities with customer service. Success in this position requires strong communication skills, excellent follow-through, and the ability to manage multiple priorities in a fast-paced environment.

We offer a competitive benefits package, including medical, dental, vision, life insurance, paid time off, paid holidays, employee discounts, and opportunities for professional growth.

Experience & Qualifications

• 1–3 years of experience in Accounts Receivable, Customer Service, Sales Support, or Accounting
• Experience working with wholesale customers, food & beverage, hospitality, or distribution businesses preferred
• Strong proficiency with Microsoft Excel and Google Workspace
• Experience with ERP or accounting software (QuickBooks, Restaurant365, Oracle, SAP, or similar systems preferred)
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Exceptional attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to prioritize multiple projects while maintaining outstanding customer service

Duties & Responsibilities

Accounts Receivable

• Prepare and distribute weekly customer statements to wholesale accounts
• Generate customer invoices and ensure billing accuracy
• Post customer payments, credit memos, refunds, and account adjustments
• Maintain accurate customer payment records and documentation
• Reconcile customer accounts and investigate discrepancies
• Monitor aging reports and proactively follow up on past-due invoices
• Communicate professionally with customers regarding payment status and outstanding balances
• Research and resolve billing questions, payment discrepancies, and account issues

Customer Service & Wholesale Support

• Serve as the primary point of contact for wholesale customer inquiries via phone and email
• Respond promptly to questions regarding orders, invoices, deliveries, pricing, and account information
• Maintain accurate customer profiles, billing information, and account records
• Coordinate with Sales, Production, Operations, and Logistics teams to ensure timely order fulfillment
• Communicate inventory shortages, backorders, and delivery updates to customers when necessary
• Research and resolve customer concerns while providing exceptional service and timely follow-up
• Build and maintain strong relationships with wholesale partners through proactive communication

Order Processing & Data Management

• Enter customer orders, invoices, and payments into accounting and ERP systems
• Review order accuracy, pricing, and customer-specific requirements
• Maintain accurate databases for customer accounts and payment history
• Monitor open orders and assist in resolving order discrepancies
• Generate reports related to accounts receivable, customer activity, and outstanding balances
• Support data imports, integrations, and reporting across multiple business systems

Administrative Support

• Maintain organized digital records for invoices, payments, contracts, and customer documentation
• Support Accounting and Sales with administrative projects and reporting
• Help identify opportunities to improve workflows, automation, and customer experience
• Assist with training and documenting procedures as processes evolve
• Complete additional projects and responsibilities as assigned

Skills & Competencies

• Strong customer service mindset with a commitment to professionalism
• Excellent attention to detail and organizational skills
• Ability to communicate effectively across multiple departments
• Strong analytical and problem-solving abilities
• Self-motivated with excellent follow-through
• Comfortable managing confidential financial information
• Ability to work independently while collaborating within a team
• Proficiency in Excel, Google Sheets, and business software platforms

About Metric Coffee

Metric Coffee is an independent specialty coffee roaster and hospitality company based in Chicago. Since 2013, we’ve been committed to sourcing exceptional coffees through long-term producer relationships and roasting with precision and care. In addition to our wholesale coffee program, we operate neighborhood cafés that reflect our passion for hospitality, craftsmanship, and community.

Our wholesale partners rely on us not only for exceptional coffee, but also for dependable service and operational excellence. Every member of our team plays an important role in delivering that experience. If you’re passionate about organization, customer relationships, and supporting a growing specialty coffee business, we’d love to hear from you.