Frequently Asked Questions

General

Let’s put it this way. One of our founders took out a student loan for the deposit on the Probat. On day one, we literally bought one bag, sold it and re-invested that into Metric << add: and that's been our approach ever since ?. Our company is 100% independently owned, which means we focus on what matters most—coffee and people.

We strive to work with and buy directly from our partners at origin. We visit farms, mills and labs to gain a better understanding of where our product comes from before we commit to bigger volumes, and we don't book coffee that we are not directly invested in. We work primarily with two importers that we consider valued partners in the supply chain. They offer services such as logistics and financing, which are valuable for effectively securing contracts and managing insurance. Ultimately, we seek to make sure that every person in our supply chain has a seat at the table. We expect the same level of transparency from our import and export partners as we do from the farmers we work with. We also seek to provide that transparency to everyone involved. Trust and respect are essential to our relationships.

We pay producers two ways: with direct cash payments and/or through financing from the importer.

Our approach to coffee prices is contingent on two things—quality and sustainability. We never haggle with producers and we have no plans to start.

Universally speaking, coffee roasts are identified by their color gradient: light, medium and dark but after careful consideration, we wanted to find a better language to designate what we deem “experiences” rather than focusing on roast degree which we believe limits the coffee to the standard three roasting tiers. This is why, when sourcing and roasting coffees, we aim to roast them to their optimum flavor and designated Radiant for lively and effervescent coffees, Balanced for sweetness and acidity and Classic for our one and only dark roast: Colossus.

Heck no.

That’s like asking us,- “Which one is your favorite child?” Get out of here :)

For peak freshness, two to four weeks is when you’ll find optimum taste provided that your whole bean coffee is stored in a cool & dark environment in a sealed bag. For ground coffee, we recommend consuming within the week otherwise your coffee will continue to experience flavor degradation.

We love collaborations and have myriad options for developing each collaboration in a fun and unique way.

Shipping & Returns

All of our coffees are roasted and shipped to order, so we cannot accept returns or issue refunds. If for any reason you are not happy with your purchase, we want to hear from you. Send us an email to info@metriccoffee within 15 days of your purchase and tell us about it- we’d love to find a way to make it right by you.

We cannot accept any online order returns through our cafe. Please contact us at info@metriccoffee.com or call 312-982-2196 to address any issues with your orders.

We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.

¯\_(ツ)_/¯

We offer free shipping on all orders over $40. Subscriptions always include free shipping.

Absolutely.

Yep, you can enter a PO Box as your shipping destination at checkout.

At the moment, we do not ship coffee internationally via the web store due to the high cost of shipping and challenges with customs and shipping delays. However, from time to time, we do ship coffees to customers internationally so if you’re interested, shoot us an email at info@metriccoffee.com and we can shop around for the most affordable carrier and a start a purchase order.

With each shipment, you will receive a shipping notification with each order and a tracking number will be provided so you can track your order along the way.

We typically ship your coffee within about 24 to 72 hours of roasting it. We roast your coffee specifically for you to ensure your deliveries are as fresh as possible. On average, you will receive your coffee at your doorstep within about 5-7 days after we roasted it.

A flat rate shipping fee of $6.95 will be added to all orders under $40. Any orders over $40 qualify for free shipping within the continental U.S.

Cancellations and modifications to orders must be made at least 24 hours prior to an order shipping. If you have a Metric subscription and would like to make changes, please login to your subscription and follow the instructions.

Our online gift cards and in-store operated under a different shop and we cannot (at this time) use either as a substitute for the other.

Subscriptions

Got too many coffees in your cupboard? Perhaps moving or going on vacation? Pausing your Metric subscription has never been easier. Log into your account and head over the subscription dashboard and click the “Pause Subscription” link and choose a date when you’d like to resume- it’s that simple.

Miscellaneous

The people behind our program are none other than Chef Eirka Chan and Sieger Bayer from Brite Donuts and Baked Goods. If you’re looking for quality donuts, baked goods or even custom orders, please reach out to them directly at hello@enjoyrbite.com and if you’re own social media, give them a follow on Instagram at @enjoybrite

Thank you! We couldn't have made it without the help of our creative collaborators:

Design: Something Else
Development: BGGY
Photography: Alexa Viscius
Copy: Andrea Brito Nuñez
Illustrations: Nick Vargas & Morgan Garleff
Homepage Video: Carlos Artalejo

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