Let’s put it this way. One of our founders took out a student loan for the deposit on the Probat. On day one, we literally bought one bag, sold it and re-invested that into Metric << add: and that's been our approach ever since ?. Our company is 100% independently owned, which means we focus on what matters most—coffee and people.
We strive to work with and buy directly from our partners at origin. We visit farms, mills and labs to gain a better understanding of where our product comes from before we commit to bigger volumes, and we don't book coffee that we are not directly invested in. We work primarily with two importers that we consider valued partners in the supply chain. They offer services such as logistics and financing, which are valuable for effectively securing contracts and managing insurance. Ultimately, we seek to make sure that every person in our supply chain has a seat at the table. We expect the same level of transparency from our import and export partners as we do from the farmers we work with. We also seek to provide that transparency to everyone involved. Trust and respect are essential to our relationships.
We pay producers two ways: with direct cash payments and/or through financing from the importer.
Our approach to coffee prices is contingent on two things—quality and sustainability. We never haggle with producers, and we have no plans to start.
That’s like asking us,- “Which one is your favorite child?” Get out of here :)
We love collaborations and have myriad options for developing each collaboration in a fun and unique way.
Create an ACCOUNT on our website using the same email you signed up for with your subscription and you can manage it from your account profile.
Shipping & Returns
All of our coffees are roasted and shipped to order, so we cannot accept returns or issue refunds. If for any reason you are not happy with your purchase, we want to hear from you. Send us an email to info@metriccoffee within 15 days of your purchase and tell us about it- we’d love to find a way to make it right by you.
We cannot accept any online order returns through our cafe. Please contact us at email@example.com call 312-982-2196 to address any issues with your orders.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
We roast to order. Your order will be produced and shipped within 1-2 business days. Times may vary due to delivery services, but we provide you with tracking info and support through our info line.
We offer free shipping on all coffee subscriptions, as well as any order $50 or more to the continental United States.
Absolutely. Select the pickup option at checkout.
Yep, you can enter a PO Box as your shipping destination at checkout.
At the moment, we only ship to Canada internationally. We are actively working to bring our coffee to other parts of the world but due to the high cost of shipping and challenges with customs and shipping delays we cannot. However, from time to time, we do ship coffees to customers internationally so if you’re interested, shoot us an email at firstname.lastname@example.org and we can shop around for the most affordable carrier and a start a purchase order.
With each shipment, you will receive a shipping notification with each order and a tracking number will be provided so you can track your order along the way.
We typically ship your coffee within about 24 to 72 hours of roasting it. We roast your coffee specifically for you to ensure your deliveries are as fresh as possible. On average, you will receive your coffee at your doorstep within about 5-7 days after we roasted it.
A flat rate shipping fee of $6.95 will be added to all orders under $50. Any orders over $50 qualify for free shipping within the continental U.S.
Please reach out to us at email@example.com with your order number and we will make our best effort to make the change or to stop the order from being shipped.